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Practice Quiz
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1
In value-chain analysis, support activities include human resource management and procurement.
A)True
B)False
2
Toyota uses Just-in-time systems. These are considered part of which primary activity in the value chain?
A)service
B)operations
C)inbound logistics
D)outbound logistics
3
All activities associated with transforming inputs into the final product form, such as machining, packaging and assembly, are known as ______ in the value chain.
A)Just-in-time inventory management
B)Outbound logistics
C)Inbound logistics
D)Operations
4
Microsoft has improved the ________ part of its value chain by providing formal reviews of its suppliers, which has helped to clarify expectations for them.
A)general administration
B)procurement
C)human resource management
D)technology development
5
Because primary activities like inbound logistics, operations, and outbound logistics are applicable only to tangible goods, value-chain analysis is not appropriate for service organizations.
A)True
B)False
6
Intangible resources are more difficult for competitors to imitate as tangible ones.
A)True
B)False
7
Pfizer pharmaceutical patents provide ________ which supports inimitability.
A)physical uniqueness
B)path dependency
C)causal ambiguity
D)social complexity
8
Which of these is not an example of socially complex organizational phenomena?
A)poor firm culture
B)interpersonal relations among firm managers
C)firm reputation with its suppliers
D)good reputation with customers
9
Most experts agree that Dell has a weak and non-sustainable competitive advantage over its rivals in the personal computer industry.
A)True
B)False
10
An important implication of the balanced scorecard is that managers do not need to look at their job as primarily balancing stakeholder demands.
A)True
B)False





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